At Simax Designs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.
Personal Information
- Name and contact information (email, phone number, address)
- Account credentials and preferences
- Payment and billing information
- Order history and communication records
Technical Information
- IP address and device information
- Browser type and version
- Operating system and device type
- Website usage data and analytics
Design and Content
- Custom designs and artwork uploaded by users
- Product customization preferences
- Photos and images provided for products
Order Processing
- Process and fulfill your orders
- Communicate about order status and delivery
- Handle returns, refunds, and customer service
Account Management
- Create and maintain your account
- Provide personalized experiences
- Save your preferences and order history
Communication
- Send order confirmations and updates
- Provide customer support
- Send marketing communications (with your consent)
- Respond to your inquiries and feedback
Business Operations
- Improve our website and services
- Analyze usage patterns and trends
- Prevent fraud and ensure security
- Comply with legal obligations
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and providing customer service. These providers are bound by confidentiality agreements.
Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights and the safety of our customers.
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- SSL encryption for data transmission
- Secure payment processing
- Regular security audits and updates
- Access controls and employee training
- Data backup and recovery procedures
Under GDPR and other applicable privacy laws, you have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your data
- Objection: Object to certain types of processing
- Withdraw consent: Opt out of marketing communications
To exercise any of these rights, please contact us at privacy@simax.co.uk.
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information about our use of cookies, please see our Cookie Policy.
Types of Cookies We Use
- Essential: Necessary for website functionality
- Analytics: Help us understand how you use our site
- Marketing: Used to show relevant advertisements
- Preferences: Remember your settings and choices
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@simax.co.uk
General Contact: simaxdesigns@gmail.com
Phone: +44 7808818400
Address: Simax Designs Ltd, London, UK