Terms of Service

Welcome to Simax Designs. These terms and conditions outline the rules and regulations for the use of our website and services.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.

2. Use License

Permission is granted to temporarily download one copy of the materials on Simax Designs' website for personal, non-commercial transitory viewing only.

3. Product Information

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

At Simax Designs, we're committed to delivering premium sublimated products that exceed your expectations.

Our Promise

• Premium quality sublimation that won't fade, crack, or peel
• Vibrant colors that last through countless washes
• Professional-grade materials and craftsmanship
• Satisfaction guaranteed or your money back

Quality Standards

Every product undergoes rigorous quality control before shipping. If you're not completely satisfied with the quality of your order, contact us within 30 days for a replacement or refund.

Return Policy

We accept returns within 30 days of delivery for items that are defective, damaged, or not as described.

Eligible Returns

• Defective or damaged products
• Incorrect items shipped
• Products not matching the description
• Manufacturing defects

Non-Returnable Items

• Custom designed products (unless defective)
• Personalized items with customer-provided designs
• Items damaged due to misuse or normal wear

Refund Process

Refunds will be processed within 5-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.

Processing Time

• Standard products: 1-3 business days
• Custom designs: 3-5 business days
• Bulk orders (50+ items): 5-7 business days

Shipping Options

• Standard Delivery (3-5 business days): £4.99
• Express Delivery (1-2 business days): £9.99
• Next Day Delivery: £14.99
• Free shipping on orders over £50

International Shipping

We currently ship to EU countries. International orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

Tracking

You'll receive a tracking number via email once your order ships. You can track your package using this number on our website or the carrier's website.